In recent developments, an alarming trend has surfaced within the contact center industry that demands immediate attention: employee retention is at a critical low. Amid the evolving landscape of business dynamics, contact centers become pivotal frontlines for customer interaction and experience.
Loneliness is increasingly recognized as a profound social and economic issue that transcends personal boundaries, affecting a significant number of individuals worldwide. Recent studies have highlighted a concerning statistic: 44% of the global population experiences moderate to severe loneliness.
The ever-changing tides of global markets have put workplace pensions under scrutiny, forcing both employees and employers to confront rising uncertainties about retirement savings. Major pension funds, heavily tied to equities, often find themselves vulnerable to sudden economic shifts, leaving
In the evolving landscape of the labor market, employees are increasingly placing a premium on flexibility and well-being over traditional compensation metrics such as salaries. Recent global surveys have highlighted a distinct shift in employee preferences, revealing that many workers are more
Sofia Khaira is a renowned expert in diversity, equity, and inclusion, particularly within the realm of human resources. With an unwavering commitment to fostering inclusive workplaces, Sofia has been pivotal in shaping strategies that enhance talent management and development. She joins us to
In today's corporate landscape, the need for comprehensive employee wellbeing initiatives is more crucial than ever. While many organizations recognize the importance of supporting their workforce, a significant number fall short in providing the necessary resources across mental, social, physical,
