In an era where workplace dynamics are constantly evolving, addressing issues of civility has become increasingly critical. Recent research from the Society for Human Resource Management (SHRM) reveals a stark reality: 58% of U.S. workers believe that society has become more uncivil, resulting in significant repercussions for businesses, including nearly $2 billion lost daily due to reduced productivity and absenteeism. To combat this troubling trend, The Robert D. and Billie Ray Center at Drake University has partnered with SHRM to promote workplace civility. This ambitious initiative aims to foster one million civil workplace conversations by 2025 through a mix of educational resources, engaging events, and specialized programming. As organizations adopt these strategies, the overarching objective is to enhance not just workplace productivity but also the broader social fabric.
The Role of Educational Resources
The cornerstone of this initiative is SHRM’s Civility Starter Kit, which provides an array of tools designed to address incivility in the workplace. Central to this kit is the Civility Index—a quarterly pulse report that gauges levels of incivility both in workplaces and in society at large. This index allows organizations to track progress and identify areas needing improvement. Accompanying this is the 5 Step Guide to Civil Conversations, which serves as a practical roadmap for workplace teams to engage in respectful and constructive dialogue. Additionally, the Cards Against Incivility game is targeted at fostering open communication and respectful dialogue through an interactive and engaging format.
The Ray Center’s involvement bolsters the initiative with its longstanding commitment to character development and ethical leadership. The Center’s programs reach a global audience, impacting schools, organizations, and communities. One of their hallmark programs, CHARACTER COUNTS!, engages 8 million youth worldwide each year. Furthermore, their initiatives such as Kindness 101 with CBS News exemplify their broad and effective reach. Through these efforts, The Ray Center embodies its mission of enhancing civility, thereby laying the groundwork for a more respectful and productive society.
The Impact on Organizational and Community Well-being
The partnership between The Ray Center and SHRM represents more than a collection of resources; it’s a movement aimed at transforming workplaces and communities. By promoting civil interactions at work, organizations can see improvements in productivity, employee morale, and overall workplace atmosphere. A focus on respectful dialogue and ethical behavior creates an environment where employees feel valued and heard, reducing stress and conflict.
This positive culture spills over into the community. Employees who experience civility at work are more apt to exhibit these behaviors in their personal lives, helping to build a more civil society. This interconnected approach aligns with the vision of Drake University, which is dedicated to transforming lives and strengthening communities. The university, through its faculty and staff, plays a crucial role in fostering a future where civility is the norm.
In summary, the collaboration between The Ray Center and SHRM offers a holistic approach to tackling workplace incivility. By using comprehensive educational tools and fostering respect and civility, this initiative aims to boost productivity and community well-being. As these efforts take hold, the potential for positive change is immense, promising a more respectful and connected society.
