Tag: Customer Service

Development & Evaluation, Employee development

Your Behavior (Not Your Logo) Is Your Brand. Here’s How to Promote Employee Behaviors That Drive Results.

October 12, 2022

Via: Entrepreneur

Among the brands you admire most, there are probably some kick-ass logos and color palettes. Visual identity is important — but visual identity isn’t what turns would-be customers into raving fans. The secret to building loyal brand advocates is employee […]


3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]

Development & Evaluation, Engagement

5 Questions to Ask When Hiring New Customer Service Agents

May 18, 2021

Via: HR Hero

Making new hires in customer service isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by […]

Research, Software

Human Resources Is Not A Customer Service Department

February 5, 2020

Via: Evil HR Lady

Everybody hates HR. Employees hate HR because they always seem to take the management side. Management hates HR because HR is always saying no, or requiring documentation, or making demands on their already busy schedule. Usually, when we understand why […]