Tag: support

October 11, 2022

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

November 5, 2021

There are more than 53 million caregivers in the United States – and from the legislation at the federal and local levels, they are emerging as the new protected class of workers. And it’s about time. For decades, caregivers have […]

September 21, 2020

A result of the coronavirus pandemic has been that employers have had to adapt to the new normal of “remote-working”, which has been a cultural shift for some APAC businesses who are used to working solely from an office. This […]

May 27, 2020

How many people in your organization are capable of better work, modifying or adopting new behaviors, and becoming better versions of themselves? How many of us have seen this “movie” play out in our organizations: A manager alerts you to […]

April 27, 2020

Everything in our lives has fundamentally changed in 2020. We can’t just run to the store for a forgotten item. We can’t visit our families, our parents or our children and grandchildren. No more dropping in on friends for the […]

April 20, 2020

In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support […]

March 24, 2020

As the news changes daily around COVID-19, one fact remains clear: Those with chronic health conditions are more susceptible to the virus, and they may have more severe symptoms and a more difficult recovery, too. Other terms to describe people […]

February 10, 2020

Does your organization have and promote employee resource groups (ERGs)? If not, you may be asking, what are ERGs?? ERGs are groups that are established so employees can voluntarily meet with others they have something in common with, others they […]

January 7, 2020

Paid maternity and paternity leave has been a long-debated topic in the United States, as it is one of the last remaining developed countries without formal legislation in place guaranteeing working parents paid time off to care for their new […]

February 28, 2019

We often hear that millennials want to do “meaningful work.” Generally, this is taken to refer to charity work or any role where the main outcome is something that will benefit society, the planet, animals, or something like that. Under […]

May 31, 2018

As a mom to my two-and-a-half year old daughter, Henley, and the Director of People and Culture at Square Root, a fast-growing tech startup, I often find myself facing similar challenges. Both roles require patience, as growth demands experimentation and […]