Right now, there is an enormous interest in improving the employee experience. Companies are struggling to improve productivity, employees are concerned about stress and well-being, and the world of work has become more complicated and confusing than ever.
We just studied this topic in the Deloitte 2018 Global Human Capital Trends report. It should be noted that employees’ greater use of communications tools does not automatically mean increased organizational productivity. Indeed, while 71 percent of our survey respondents believed that these new tools improve their personal productivity, 47 percent were concerned about whether the tools are really driving productivity overall.