With new work models have come new work challenges. Early on, employers ’fessed up to remotely monitoring employees — chiefly in the name of productivity. Leaders told Digital.com in 2021 that they’d taken note of more than half their employees spending hours away from their workstations or off-task. In the same survey, 81% said productivity improved after employing said software.
Remote monitoring crept back into the news in February with Aware, a firm that analyzes employee messages using artificial intelligence. The tool scours anonymized messages to see how certain demographics within a company are responding to new workplace policies or initiatives. Companies that allegedly use Aware include Chevron, Delta, Starbucks and T-Mobile.
