Editorial

Remote Workforce: 7 Ways to Successfully Manage From A Distance
Editorial Remote Workforce: 7 Ways to Successfully Manage From A Distance

After all the disruption and uncertainty of 2020, one thing is certain: remote work isn’t going away anytime soon. According to a survey, 55% of CEOs plan to expand remote work options for at least one day per week. For some people, these changes could lead to major disruptions in their work habits

5 HR Practices That Could Reshape the Future of Work
Editorial 5 HR Practices That Could Reshape the Future of Work

There is no question about the fact that our world is changing and, with it, the future of work. The COVID-19 pandemic has changed the way people in the U.S. and abroad live, work and spend their free time. Russia’s invasion of Ukraine has added new pressures on companies and their employees as

The Best Ways of Hosting Enjoyable Work Meetings
Editorial The Best Ways of Hosting Enjoyable Work Meetings

HR managers around the world already know that work meetings are seen by many as disruptive, and even more so if the employees in question are working remotely. After more than two years of fighting against the COVID-19 pandemic, work habits have been altered across the world with many people now

Navigating Efficient Workforce Planning
Editorial Navigating Efficient Workforce Planning

Businesses need to be smart about who they hire and how they can be instrumental in achieving business goals in a constantly changing business environment. This entails giving careful consideration to the workforce’s skills, the employees currently on board, those who require additional training,

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

How to Help Employees Deal with Common Workplace Stressors
Editorial How to Help Employees Deal with Common Workplace Stressors

During these difficult times, when the world is recovering from a global healthcare crisis while facing new geopolitical issues , concerns about the future are also growing. In fact, the COVID-19 pandemic alone triggered a 25% rise in the prevalence of anxiety and depression worldwide, according to

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