Editorial

Navigating Efficient Workforce Planning
Editorial Navigating Efficient Workforce Planning

Businesses need to be smart about who they hire and how they can be instrumental in achieving business goals in a constantly changing business environment. This entails giving careful consideration to the workforce’s skills, the employees currently on board, those who require additional training,

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

How to Help Employees Deal with Common Workplace Stressors
Editorial How to Help Employees Deal with Common Workplace Stressors

During these difficult times, when the world is recovering from a global healthcare crisis while facing new geopolitical issues , concerns about the future are also growing. In fact, the COVID-19 pandemic alone triggered a 25% rise in the prevalence of anxiety and depression worldwide, according to

3 of the Leading Challenges for HR in 2022
Editorial 3 of the Leading Challenges for HR in 2022

Industries across the world are still struggling to adapt to the post-pandemic world, a world with many challenges for businesses and investments. While the COVID-19 pandemic seems under control, for now, economic risks and a new military conflict in Ukraine are still threatening both companies and

Basic Technical Skills Every Employee Needs
Editorial Basic Technical Skills Every Employee Needs

The last two years have been particularly hard for people around the world, and HR managers and employees are no exception. With many businesses switching to remote or hybrid work, talent recruitment and retention processes were seriously disrupted. While the recent healthcare crisis proved that,

Will AI replace the world’s current workforce in the near future?
Editorial Will AI replace the world’s current workforce in the near future?

More than two years have passed since the beginning of the global healthcare crisis that grew to become a disruptive force in most industries around the world. HR is no exception, and many HR professionals already know that new technologies proved essential during the COVID-19 pandemic and beyond.

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