Employee engagement should be an integral part of any organization’s strategic plan. This is especially important now as leaders try to understand both their employees’ and their customers’ needs in a temporary (and possibly permanent) work-from-home (WFH) culture.
An important question that leaders should consider is: How is employee engagement within their organization? The most descriptive definition of employee engagement states it is a “positive, fulfilling, work-related state of mind.” Other researchers suggest that employee engagement includes a willingness to work toward the successful achievement of work specifications and organizational goals. Studies show that employee engagement is linked to increased employee well-being, job performance, cross-training performance, and reduced turnover.
