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AI Is Changing the Skills Employers Want from Workers

August 18, 2023


Workers in the U.S. and around the world are using generative artificial intelligence (GenAI) tools such as ChatGPT for a variety of tasks.

And that’s a problem. Business leaders don’t think their teams have the necessary GenAI skills to use these tools, workers say they don’t have the necessary skills and HR managers are anticipating a GenAI skills gap, according to various surveys.

In fact, 62 percent of 4,135 full-time workers in Australia, the U.K. and the U.S. said they lack the skills to effectively and safely use GenAI, 67 percent expect their employers to train them, but 66 percent said that’s not happening, according to Salesforce’s Generative AI Snapshot Research Series. The May survey found:

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