For companies looking to get an edge, the employee experience is increasingly a key area of focus as an enabler of this type of capability. Much like the customer experience, the employee experience is defined as the full set of perceptions that an employee has interacting with an organization, with colleagues, and with the work itself. It is broader than either engagement or commitment, which have tended to emphasize how organizations can get more out of their human capital – a notion that still lingers from the Industrial Revolution. This article provides insight into what defines the employee experience, what it takes to create it, and the benefits companies will reap if they successfully incorporate it into their culture.
