Let’s say you have an employee, Eric, who has decided to leave the company. Shortly before his last day, you ask him to fill out an exit survey. Once you get it back, you noticed he only answered one question: Why are you leaving the organization? His response: I found a better job.
Now, think about what you gained from conducting that survey. You’re still down an employee and you have no clue why. All you’ve really done is waste your and his time. Even so, you won’t give up on traditional exit surveys.
My company, Quantum Workplace, recently released its State of Employee Feedback report. It found that, although 87% of organizations use either exit surveys or interviews, 24% are still having trouble reducing turnover.
