For many companies, frontline employees are the face of the business. They play a key role in determining the customer experience, from creating and delivering quality products and services in a timely manner to providing exceptional customer service. This makes retaining skilled, experienced, and talented frontline employees critical to a business’s success.
High frontline employee turnover is one of the most chronic challenges for companies today. According to McKinsey, nearly half (45%) of frontline employees plan to leave their job in the next three to six months. What can companies do to encourage their frontline employees to stick around longer? Learning and development support may be key.
