Category: Engagement

March 14, 2019

Every day the spirits of millions of people die at the front door of their workplace. There is an epidemic of workers who are uninterested and disengaged from the work they do, and the cost to the U.S. economy has […]

March 14, 2019

“Onboarding is a magic moment when new employees decide to stay engaged or become disengaged.”—Amy Hirsh Robinson, The Interchange Group in Los Angeles (quoted in SHRM article). Employee engagement is the most important component to every company’s success. You can […]

March 13, 2019

Sometimes companies take that “we are a customer-centric business” mantra so seriously that they either neglect their employees or they fail to grasp their role in their brand’s success. While it’s commendable that you’re doing your absolute best to amaze […]

March 12, 2019

In 1985, I took my first job in the aerospace industry. On day 1, an HR person showed me to a conference room, handed me a thick manual, and said, “Read this.” That was onboarding. It took 4 hours to […]

March 7, 2019

Fueled by relative economic strength around the world, all signs point to a prolonged talent shortage that will plague global businesses for the coming decade. As companies of all sizes grapple with how to attract and retain outstanding employees, more […]

March 6, 2019

Imagine you are standing in line at a grocery store, and the line is deep and going nowhere. Your fellow shoppers are shifting impatiently from side to side while incessantly checking the time. Along comes “Type A” shopper, demanding service: […]

March 4, 2019

It is far easier and less costly to generate more business from an existing client than it is to draw in a new customer. But you can only capitalize on your existing clients if you develop the all-important customer loyalty. […]

February 28, 2019

Progress has been made in terms of women’s equality and protection over the past 10 years. In fact, it was recently the 10th anniversary of the Lilly Ledbetter Fair Pay Act, the first bill signed into law by President Barack […]

February 28, 2019

We often hear that millennials want to do “meaningful work.” Generally, this is taken to refer to charity work or any role where the main outcome is something that will benefit society, the planet, animals, or something like that. Under […]

February 27, 2019

What manager wouldn’t love to walk into the office each morning to a group of smiling, eager employees, ready to take on the day? But the reality is … that just doesn’t happen. Distracted and disengaged Study after study shows […]