Over the years, human resources has been bumped down lower and lower on the influencer list in organizations, and losing what seats professionals ever had at the executive table. This shift has been largely caused by HR’s increasing focus on operational tasks. Consequently, HR is seen as a support group rather than a strategic influencer.
While HR is often measuring and presenting tactical metrics, the most important key performance indicators (KPIs) should be around supporting and advancing the value of the company through the strategic objectives.
