COVID-19’s undeniable impact on U.S. employers has dramatically changed the remote vs. office-based workforce equation. For employers whose workers are not required to be at workplace locations, the switch to remote has been the sole alternative.
With that, one potential impact seen is the breakdown of communications — between employer and employees, as well as among employees themselves.
For World Connection, a business process outsourcing provider headquartered in Boise, Idaho, when COVID-19 came calling, the company, like many other employers, adapted by shifting the majority of its 215 contact center employees from its headquarters to working remotely in the Boise area. It also experienced that immediate disconnect with its remote workforce.
