The strongest way to make a new culture stick is by transforming new behaviors into regular habits. To really make feedback a part of your culture, follow these steps:
1. Training
First, really make sure the behaviors your employees are forming are the right ones. You don’t want people to get into the habit of giving feedback that isn’t actionable, or only giving feedback when there’s a problem.
As the HR department behind the process, you should plan how to provide training that will condition the right kinds of feedback behaviors. Managers especially should receive formal training in how to give and receive feedback.
