The Public and Commercial Services Union (PCS) has requested an urgent meeting with work and pensions secretary Mel Stride and DWP permanent secretary Peter Schofield to discuss what the union believes is a “staffing crisis” at the government department.
PCS received more than 250 responses to a survey among DWP staff, which asked about how staff shortages were impacting them and the quality of work they were able to deliver.
It found that employees were struggling with “impossible” workloads, resulting in high levels of turnover, with one respondent claiming that staff shortages in the summer meant that “every day felt like drowning”.
