Starbucks is among the corporations that has experienced a spike in workplace misconduct complaints in recent years as employees returned to work following the height of the COVID-19 pandemic.
The multinational coffee chain has responded in part by increasing internal head count and relying on external resources such as those provided by legal talent platform Axiom.
But Becky Critch, a director of ethics and compliance in Starbucks’ investigation group, said those approaches were not sustainable on their own.
