In preparation for the move, Wickes partnered with social enterprise Timewise to carry out research on the roles of store managers, operations managers and duty managers to find out what barriers there were to flexible working.
It then sought to design, trial and evaluate a flexible working model that supported managers to deliver their roles with greater flexibility, input and control over their working patterns.
During the trial, some managers opted to change their working patterns to work four longer days in-store, while others chose to flex their hours across the week in a way that better suited their lives.
