The past year has seen major disruption in nearly every aspect of our work lives, and that disruption was perhaps felt the most in HR departments. With complicated COVID-related reopening measures, furloughs and layoffs, facilitating communication, reevaluations of benefits, and the current rehiring process, HR professionals have needed to alter their strategies and adopt a more agile, digital-first approach in the process.
One emerging technology, artificial intelligence (AI) and machine learning, has been instrumental in helping to streamline processes for HR departments, particularly in the hiring process. Though this new addition to the HR toolkit isn’t without controversy, it has the ability to create a more equitable and scalable hiring and candidate evaluation process that benefits all parties, including the candidates themselves.
