Five years ago, Dell’s global employee referral program, managed in over 160 countries, had no central administrator and inconsistencies in referral payouts caused strife within the company. Knowing it could do better, Dell’s talent acquisition team reviewed and improved its program, resulting in a 50 to 125 percent increase in global referral hires.
“We knew we had serious challenges with our employee referral program given the volume of complaints in many locations,” said Jennifer Newbill, senior manager, global candidate attraction, engagement and experience, at Dell. “We were expending a significant amount of time to constantly monitor and manage queries and complaints.”
