One of the hottest themes in management and leadership today is the importance of understanding the introvert at work.
The idea that workplaces reward extroverts has been around for a while. Discussions on the differences between those with outward-looking personalities (extroverts) versus those with inward tendencies (introverts) has been around for years – the concept was introduced by psychiatrist Carl Jung in 1921 – but it has reached fever pitch since the 2012 release of the book Quiet by Susan Cain, which asserts that introverts are dramatically undervalued and organisations suffer as a result.
