Conflict is a fact of life. Especially, it seems, in the workplace. Daniel Shapiro, Ph. D., author of Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts (Viking, 2016), wants to help us to chart a new path with our co-workers by questioning what causes conflict, why we compulsively get mired in the same disagreements, and why we rarely find resolution.
Shapiro, founder and director of the Harvard International Negotiation Program and an associate professor in psychology at Harvard Medical School/McLean Hospital, has spent twenty 20 years unraveling the forces that contribute to human conflict.
