Making new hires in customer service isn’t easy. You know that your customer service agents need to wear a lot of different hats while serving a wide variety of clients. They help with the ongoing growth of your company by making sure customers are satisfied and turning them from one-time buyers into repeat clients. A company can live or die by its customer service.
This connection between you and your customer base is incredibly valuable, and that means that you can’t put just anybody in that position. You want to find the cream of the crop in terms of applicants and vet any of your potential agents well.
