Looking back, 2021 has been a year in which HR professionals at all levels learned critical lessons, according to two HR chiefs in the fast-food industry—one of the hardest-hit sectors during the pandemic.
SHRM Online spoke with Marissa Andrada, Chipotle Mexican Grill’s chief diversity, inclusion and people officer, and Kelly McCulloch, chief people officer at Taco Bell, and asked them to reflect on the key HR trends from the past year. These are the 14 most important HR lessons they learned in 2021 (in no particular order):
