Ben Lamarche, general manager of Lock Search Group’s offices across Canada and in Boston, once found out that one of his 35 employees was badmouthing the company on an anonymous internal platform. Instead of immediately reacting and responding to the criticism, Lamarche delicately approached the situation with empathy and reflection.
“We initiated a companywide conversation, providing a safe space for open dialogue, exploring concerns and collaboratively seeking solutions,” he said. “It was a moment of collective growth, reinforcing our belief in transparent communication.”
