Artificial intelligence (AI) is sweeping the nation! So much so that almost half (45%) of U.S. employers say they plan to increase employee training budgets as AI and automation change the nature of some jobs and create opportunities for new ones. On the flip side, however, only 16% of employers say they expect to reduce training budgets.
These insights are the latest in a series of research-based announcements from Genesys®, a provider of omnichannel customer experience and contact center solutions. Genesys conducted surveys in six countries examining opinions on the rising adoption of AI in the workplace.
