Employers have long used employee monitoring techniques to understand what workers do all day. Reasons for monitoring run the gamut from keeping an eye out for thieves and slackers to discovering ways to improve processes, ultimately leading to increased efficiency.
Those reasons remain, but the rise of remote work has created even more interest in monitoring technology since supervisors may no longer have close proximity to workers. Employers have much to consider—including what to monitor and the effect monitoring has on morale and potential legal liability.
