Orchestrating a great feedback session is as much about what you shouldn’t do as what you should.
According to Suzanne Lucas, the Evil HR Lady, giving feedback improperly is as bad as not giving feedback at all.
Adding to the equation is the fact that many companies, during manager training, tend to focus entirely on what should be done and said in employee feedback sessions — rather than also training mangers on what costly actions and phrases should be avoided at the same time.
