More than anything and like never before, the difference between business success and failure is having a growth mind-set vs. a fixed one. The pandemic crystalized this, giving us the best example of Carol Dweck’s theory of motivation in action. Companies that reacted and shifted their businesses quickly were able to better respond to the changing climate, while those that remained static and unwilling to adapt were left behind.
Where does that leave us for the years ahead? What role does the skills gap play in this next age of digital operations, and how will it be filled?