Mention “employee experience” to an HR professional and they’ll probably think of how many years on the job qualifies an applicant for a position. But the term also refers to the experience of being an employee, something that can be measured and analyzed for purposes other than hiring. That data can guide the development and implementation of diversity, equity and inclusion (DE&I) initiatives in the workplace.
Organizations identify, assess and improve experiences by using experience management, a practice that emerged in the 1990s. Employee experiences—as well as customer, brand and product experiences—have economic value and create a competitive advantage. Organizations that once collected only operational data now also collect experience data. Experience management platforms automate this process.
