On the most basic level, change is a choice. Many leaders don’t see it that way. They declare employees must follow the system, as doing so is their job. Technically correct, but these leaders fundamentally miss the heart of the matter: Each person is free to choose how he or she uses the system.
To effectively manage an organizational change, it’s critical to understand and accept that people have choices and free will. Because people are free to choose from a broad range of possibilities, a project will only succeed if the choices you need them to make turn out to be the ones they want to make.
