The chief learning officer is often tasked with accelerating organizational learning and then must illustrate how doing that improves the bottom line. Deciding to accelerate learning sounds fairly innocuous, but it’s laced with perceived and real risk.
My daughter recently shared an experience that illustrates the primary barrier that keeps CLOs from achieving their goals:
“I worked in a consulting firm that specialized in strategic engagement for seven years. I often suspected that our sales teams were giving clients what they wanted, not necessarily what they needed, but I wasn’t adept enough to help clients recognize their true needs.
