Innovations like self-driving vehicles, intelligent virtual assistants, and healthcare robots have fueled both anxiety and optimism about jobs and automation. But actual adoption in recent years hasn’t been the stuff of science fiction: Automation was primarily focused on simple computational tasks (such as credit scoring) and analysis of structured data.
We can’t ignore, however, that artificial intelligence (AI) is propelling automation into new types of work tasks—and at a rapid pace. In our “HR Tech Trends 2020” report, we cover how AI will excel at routine, repetitive tasks. Humans will continue to outperform AI in areas such as complex reasoning, socio-emotional intelligence, and sensory perception.
