Given the prevalence and rising use of artificial intelligence for customer service, feedback and general information, it’s no surprise that HR teams are adopting AI-driven bots for workplace communication.
Companies are embracing bot tools as time and money savers to conduct and evaluate interviews, substituting them for face-to-face conversations. AI tools can also screen resumes, monitor employees and provide predictive analytics.
Jennifer Betts, an attorney with Ogletree Deakins, joined her colleague Joseph L. Beachboard during the session “AI, the Right Way: Avoiding Employment Discrimination with Artificial Intelligence” at the recent SHRM Annual Conference & Expo 2021 to discuss the trend.
