Although my professional experience is in very large organizations, we now work with smaller clients. This work has helped to change my paradigm about those processes that organizations put in place to engage their workforce, and measure the progress of engagement.
This revelation – that big companies try to mandate relationships between leaders and their employees through bureaucratic programs – has been evolutionary for me. Heck, I spent my career designing bureaucratic performance management processes, chasing non-conforming managers down, and cleaning up the misunderstandings when their communication style angered an employee.
