Too often, managers sweep gripes under the rug or blame the disgruntled employee for a justifiable complaint. Then, complaints tend to reach a fever pitch because unhappy employees believe their concerns haven’t been heard. That’s why it’s critical to give employees opportunities to express concerns and grievances safely and without fear of reprisals.
The first trick is to listen but listening openly to employee grievances is easier said than done. While managers may want to believe that work issues can be addressed without dealing with an employee’s feelings, it’s not the case.