Over the past 2 years, we’ve seen the COVID-19 pandemic impact the workforce in myriad ways. First, companies rushed to adopt remote technologies to support their newly remote workforce. Then, they pivoted to ensure a seamless and secure virtual customer experience. These changes were important to ensure businesses could weather the pandemic, but as it continued on, companies saw burnt-out employees leaving their jobs in pursuit of deeper purpose, stronger connections, and better work/life balance, which became known as the Great Resignation.
