The number of dissatisfied employees could jump next year, creating an employee experience (EX) downturn. This prediction follows recent Forrester research showing significant drops in employee engagement and culture energy between 2022 and 2023.
These declines come just as employers were beginning to close the door on tradition and hierarchy and stick their toes into the warm waters of flexibility and well-being. The progress toward giving employees the work experience they want and deserve may come to a screeching halt in 2024. Employers who put their people first and prioritize employee experience will have little trouble finding and keeping top talent. Those that reduce the quality of their EX risk losing their most valuable asset.
