Most organizations value employees who can think for themselves and think on their feet. But even employees who are the most independent and thorough can make mistakes. For this reason, a key focus of many training programs is training employees to follow a formal process.
While some employees may chafe under the requirement to strictly adhere to processes, these processes have numerous benefits.
Benefits of Formalized Processes
Less likely to forget. When employees follow a set process, they are much less likely to forget key steps or important items. Even something as simple as a checklist can ensure some seemingly small or insignificant item isn’t overlooked.
