We’ve all heard the popular business slogan “the customer is always right,” a phrase that highlights essential customer-first cultures implemented in almost every organization. This is how most businesses approach their operations, prioritizing customer satisfaction and retention to drive profitability. But a lesser-known fact is that a great employee-first culture also drives success, and retaining quality employees you trust should be a top priority, too.
According to Gallup, companies with highly engaged workforces outperform their competitors by 147% in earnings per share.
