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Open Feedback Works

September 3, 2020

Employee feedback is traditionally collected through anonymous surveys. A year ago we started working with a group of forward-thinking enterprises to trial open feedback. This is what we have learned.

Micro-actions make macro impacts

I met Arjun at one of our user sessions. He’d greeted me with a half smile before taking his seat at the back of the room, not quite looking me in the eye. After some coaxing, he explained that he was one of a huge team of developers at the insurance company. Of course. The beautiful space I was in had the feel of a hot startup, not a stuffy corporate office.

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