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There is no “action” in your action plans: why follow through falls down

September 15, 2016

Most people who have worked for an organization with more than 10 employees have probably been through this experience.

Leadership launches an engagement survey that requires a lot of upfront work and response. Then the process drops off the radar for a bit while behind the scenes analysis takes place. Then there is another flurry of activity as the results come out and everyone communicates them (typically in a cascading fashion) and tries to figure out what they mean. Many conversations are had. Frustration is vented. Heads nods in knowing agreement.

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