Carla is an HR executive at a blood-banking company and is faced with a crisis in culture, leadership and retention: The company suffers from 53 percent annualized turnover in field operations, with almost half of that occurring in the first 90 days of employment. Employee opinion survey scores are disappointing, citing leadership apathy, unfairness, and lack of recognition and communication.
Needless to say, the CEO and senior executive team want Carla to stop the hemorrhaging and reinvent field leadership from top to bottom. But where should she start and, more important, whose buy-in will she need to support her in this massive endeavor?
