Every business wants their customers to have a great experience every time they deal with their company – the customer experience (CX) is considered the Holy Grail. Large sums are spent on discovering and implementing the best customer experience possible. Less heralded but arguably no less important though is the employee experience.
In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies, but rarely know much about their employees.” So, what’s the solution?
