A Wall Street Journal article from 2011 touched on how dissatisfied employees, or as author Robert Sutton calls them, “bad apples,” can eventually influence revenue. Sutton shares a vivid example: After a disgruntled employee left the company, his colleagues’ productivity increased by 30 percent.
In other words, while he alone was dissatisfied and remained with the company, the unit was short of its potential results. If the number of “bad apples” grew, so potentially could the losses.
