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Mailbag: How should HR communicate hiring freezes, layoffs?

August 1, 2022

Via: HR Dive

Q: I keep hearing rumors about hiring freezes and layoffs. How should I message those changes if they happen at my organization?

Employers have plenty of examples to learn from when it comes to delivering bad news. The notorious Zoom call — in which 900 employees were laid off at once — may come to mind.

To avoid becoming such an example, “get into the mode of empathy,” Jenn Lim, CEO of Delivering Happiness and former consultant for Zappos, told HR Dive. Lim explained that HR pros should reflect on a moment in which they felt a sense of loss — perhaps not a layoff or hiring freeze, but another form of surprising, unfortunate news: “What did they feel? What did they do? What questions did they have?”

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