2021 will be a defining year for hiring managers. What has largely been seen as a function of business continuity has now been catapulted into a business-critical role. If there is one thing companies have learned from the ongoing health crisis, it is the need to run business with minimal resources and maximum optimization. This would mean hiring talent with skills to pull an organization forward from survival mode to profitability.
The idea of pivot or perish in times of uncertainty is not limited to an organization alone; it also applies to its people. To surmount challenges posed by the pandemic, customer relationships and high-quality service delivery have assumed even greater criticality to sustain performance and growth. Moving forward, the success of an organization will be hinged on how employers hire, nurture, and retain critical talent.