Annie Healy, recruiting manager for The Motley Fool, tells the story of an IT employee who was struggling to keep up with new technology the company was implementing. At other organizations, someone lacking the technical proficiency needed to do his job might have been let go.
But at the Fool, as employees call the investment media business in Alexandria, Va., there is a strong emphasis on so-called soft skills: hard-to-quantify behavioral and interpersonal abilities, such as the willingness to learn and to work well in a team—traits this employee had.
